Two-Factor Authentication

Microsoft Authenticator App

Switching from an old device to a new one

If you have previously had the Authenticator app and have now acquired a new device then here are the instructions on how to transfer your information to your new device.

• Go to this link https://shortcuts.cbsc.co.uk/ and click on ‘Office 365’:

• Please sign in with your credentials:

E.G.

Email: jbloggs@carshaltonboys.org

Password: The password you normally use to login.

• If you have still got the same number, then use the option to text the code to your number to gain entry into your account. (If you don’t have the same number then you’ll have to try one of the other options).

• Once you’ve entered your account, go to the top right-hand corner where your initials are and then click on it and go to ‘View Account’.

• Then click on ‘update info' under the 'Security info' box. After that, click on ‘Additional security verification’.

• If you can see your (old) device, then please ensure you delete it first by clicking on the delete button to the right as this may cause complications if you don't. 

• You then need to click on'Add Method'and then select 'Authenticator App.' from the drop-down menu, then click on'Add'.

• If at this stage, you haven't downloaded the Microsoft Authenticator App then this is the last chance to do it to add your account.

• You’ll need to then go on your new phone, open the app, add your work account by selecting the '+'sign and then selecting ‘work or school account’. This will either ask you to allow the camera (which you must say yes to) or it will take you directly to the camera.

• After this, go to the 1st drop down option and select the option ‘Use verification code from app or token’ and then click ‘Save’.

• Please test this by signing out of your Outlook account and then signing back in. After you enter your password, you will be prompted to enter a 6-digit code which you will find in your Microsoft Authenticator app.

Setting up a new device

Before you attempt to setup your new device, please ensure you let us know beforehand so that we can enforce the setting onto your Office 365 account.

What if I don't have a smartphone?

If you don't have a smartphone then we can get you setup with an alternative method. 

Please contact IT Support on itsupport@carshaltonboys.org for more information.

If you have any questions or suggestions for this page then please do not hesitate to contact us on itsupport@carshaltonboys.org.